Open to New Opportunities

Brian
Kelley

Customer Support Specialist  ·  Technical Chat & Ticket Support

"Fast responses. Real empathy. Problems solved - every single time."

Get In Touch → See My Work
Brian Kelley
Brian Kelley
CX · Technical Support
Available Now
📍 Copperas Cove, TX
✉️ briankelley141@gmail.com
📞 (254) 499-2121
💻 Open to Remote Work
3+
Years in Service
2
Industries Served
100%
Reliability Rate
5★
Team Attitude
Who I Am

A person who genuinely cares about helping people.

"I've spent three years learning that the best customer interactions aren't about scripts - they're about listening, staying calm, and finding the fix."

I'm a customer service professional who built my skills the hard way - on a busy retail floor and behind a fast-food counter, where every shift was a masterclass in patience, speed, and genuine human connection.

Now I'm bringing those same instincts into technical support, where clear communication and calm problem-solving aren't just nice to have - they're the job. I learn product knowledge fast, I write well, and I care about the people on the other side of the screen.

Quick Details
  • LocationCopperas Cove, TX
  • Phone(254) 499-2121
  • Emailbriankelley141@gmail.com
  • Experience3+ Years
  • Work StyleRemote / In-Person
  • Start DateImmediate
Available For
✓ Remote customer support roles
✓ Technical chat & help desk
✓ Full-time or part-time
✓ Flexible & rotational shifts
✓ Immediate start
Where I've Worked

Work Experience

2022–2023
Retail
Goodwill Industries Copperas Cove, TX

Retail Associate

  • Delivered customer-facing support for inquiries, purchases, and returns — keeping the experience friendly and efficient for every shopper, every shift.
  • Resolved customer concerns in real time through clear communication and coordination with teammates, reducing friction and keeping lines moving.
  • Maintained strict accuracy in transaction processing and inventory - zero tolerance for errors, consistent attention to every detail.
  • Recognized repeatedly for reliability and a team-first attitude in a high-traffic, fast-paced environment.
2020–2022
Food Service
Jimmy John's Copperas Cove, TX

Crew Member

  • Provided prompt, professional service during peak rushes - staying calm, positive, and solution-focused when the pressure was highest.
  • Followed detailed standard operating procedures to guarantee order accuracy and quality on every single transaction.
  • Contributed to a calm, collaborative team during high-volume periods, helping the whole crew stay efficient and focused.
  • Built genuine rapport with regulars through consistency and friendliness - the kind of thing that turns one-time customers into loyal ones.
What I Bring

Skills & Proficiency

Core Skills

Customer Service & Experience96%
Written Communication & Email92%
Ticket & Chat Support88%
Transaction Accuracy95%
Problem Solving & De-escalation88%
Team Collaboration94%

Soft Skills

Active Listening
Empathy
Calm Under Pressure
Reliability
Time Management
Adaptability
Attention to Detail
Accountability
Technical & Domain Knowledge
Live Chat Support Ticket Management Email Support Help Desk Ops CRM Basics Domain Registration Web Hosting SSL Certificates DNS Basics cPanel WordPress Windows OS Google Workspace MS Office
What Sets Me Apart

Six reasons to call me first

01
First-Response Support
Fast, empathetic replies that immediately reassure the customer and set the tone for a full, clean resolution.
02
Written Communication
Clear, warm, and professional written responses - the kind that read human, not robotic, and actually solve the problem.
03
Calm Under Pressure
Busy retail floors and sandwich rushes taught me how to stay steady, focused, and friendly when everything is happening at once.
04
Attention to Detail
Accurate transactions, correct orders, thorough tickets. I don't let things slip through the cracks.
05
Team-First Attitude
I make the people around me better. A strong support team lifts everyone - and I take that seriously.
06
Fast Learner
New products, new tools, new platforms. I pick things up quickly and I'm not afraid to ask the right questions to get there faster.
Let's Connect

Ready to work together?

I'm actively looking for customer service and technical support roles. If you think I'd be a strong addition to your team, drop me a message - I respond fast.

✉️
Email
briankelley141@gmail.com
📞
Phone
(254) 499-2121
📍
Location
Copperas Cove, TX
💻
Work Style
Open to Remote Work